Ben, just wanted to say, I just read your article in Body Shop Business and you my friend have nailed it. As I read it I realized you and I have very similar stories. I opened Carter Collision Center LLC April 08 2013 and wouldn't change a thing. I agree with you 100%. From taking the time to ask if the customer is ok after the accident to ensuring they are informed about the repairs, also your comments about adjusters. You giving back to your community is great as well. as a matter of fact I am goin to watch our ymca baseball team play this afternoon...To sum it up, THANKS for letting me know that taking care of customers, and their vehicles, and doing the right thing still is the way to go these days. Thanks Again.